Business ProfileforLenoir City Ford

IN JANUARY 2023 I TOOK MY 2012 FORD F 150 SVT RAPTOR TO LENOIR CITY FORD TO GET IT SERVICED - ENGINE OIL, TRANSMISSION OIL AND BOTH DIFFERENTIALS. THE SERVICE DEPT DAMAGED A SEAL TWICE. THE TRUCK WAS HANDED OVER COMPLETE. ON THE WAY HOMEI FOUND THE HOOD NOT CLOSED PROPERLY. I DROVE THE TRUCK 3000 MILES WHEN A FAULT DEVELOPED, ENGINE CUT OUT. IT WAS TOWED TO THE DEALERSHIP AND THEY FOUND NOTHING WRONG. MY WIFE DROVE IT BACK AND BARELY MADE IT HOME. THE TRANSMISSION WAS FOUND TO BE AT FAULT. I TRIED TO GET THE TRUCK INTO 3 FORD DEALERS BUT THEY WERE OVERBOOKED. I TOOK IT TO GOOD BOYS ON 411, THEY FOUND THAT THE TRANSMISSION WAS CHEMICALLY FLUSHED, THE WRONG OIL PUT IN AND 3 QUARTS TOO MUCH PUT IN. I CONTACTED THE DEALERSHIP AND THEY BASICALLY TOLD ME THAT THIS IS HOW THEY DO TRANSMISSION WORK. I HAVE ENCLOSED PAGE 416 FROM THE OWNERS MANUAL STATING THEY DID EVERYTHING WRONG, I HAVE BEEN TO MULTIPLE DEALERS AND THEY ALL SAY NO TO CHEMICAL FLUSH AS IT DESTROYS SEALS AND MERCON OIL IS TO BE USED. 3 QUARTS IS TOO MUCH AND WILL CALL DAMGE TO THE TRANSMISSION. I HAVE BEEN TOLD BY THE DEALER THAT TO REPAIR THE TRANSMISSION WILL COST $7400 BUT WILL GIVVE ME A $1500 DISCOUNT. BUT IT WILL TAKE WEEKS TO MAKE REPAIR. I NEED MY TRUCK TO GET TO WORK SO I WENT TO AAMCO ON 8844 KINGSTON PIKE KNOXVILLE AND THEY MADE REPAIR IN 5 DAYS FOR $4000 AND WITH 18 MONTH/18000MILE WARRANTY. I FEEL THAT AS LENOIR CITY FORD HAVE MADE THE MISTAKES AND INCORRECTLY SERVICED MY TRUCK THAT HAS ALWAYS BEEN SERVICED BY FORD DEALRS FOR ALL ITS LIFE AND I AM THE ONLY OWNER SHOULD REFUND ME THE FULL COST OF THE REPAIR. I CAN SEND YOU THE RECEIPT FROM AAMCO IF REQUIRED. FEEL FREE TO CONTACT GOODBOY'S AND AAMCO, WE HAVE TRIED TO CONTACT THE OWNER AND THE MANAGER BUT WITHOUT SUCCESS, WE WERE ALSO TOLD THAT IF WE WANTED IT REPAIRED QUICKER WE SHOULD GO SOMEWHERE ELSE, I BELIEVE THIS TO GET OUT OF THE REPAIR AND ABSOLVE THEMSELVES OF ANY RESPONSIBILITY. WE HAVE ALSO CONTACTED FORD HQ WITHOUT ANY LUCK.